What happens when I arrive with my pet?

October 2, 2017

Our triage process begins the moment you and your pet walk through our front door. Our client service representatives will listen closely as you describe any symptoms or ailments, then relay that information to our staff in the treatment area. A veterinary technician will be called to quickly assess your pet’s condition. If your pet is unstable, he or she may be immediately brought back to our emergency treatment room with your permission, where live-saving treatments may be administered while you complete your pet’s history and check-in.

If your pet is stable, our front desk will take your information, then you and your pet will be seen in an exam room. A trained emergency technician will begin by taking a complete history and acquiring vital signs, such as weight, heart rate, respiratory rate, and temperature.