Below you’ll find answers to frequently asked questions.
Veterinary Emergency and Specialty Center (VESC) and Central Animal Referral and Emergency (CARE) Hospital are now the Virginia Veterinary Centers with three locations throughout Virginia. The VVC continues to offer patients the highest level of comprehensive care, along with the team of veterinary specialists you have known and counted on for years.
We know and understand how difficult it is to leave your pet. If your pet has been hospitalized, you are welcome to call ahead to coordinate a visit.
A deposit is required at the time the estimate is given, and payment in full is required at discharge. For your convenience, we accept cash, all major credit cards including Visa, MasterCard, Discover, and American Express, and CareCredit.
As an emergency and specialty hospital, we do not see our patients on a routine basis (like you would at a primary care practice). For this reason, we require all payments to be rendered at the time of service, even when the pet is insured. Typically, pet insurance requires that you pay for the services at the time your receive them and then submit a claim for reimbursement. If you have questions about pet insurance, we are happy to help you process your claims.
We will discuss any cost estimates and payment options during your pet’s consultation.
Founded in 2016, Fear Free provides online and in-person education to veterinary professionals, the pet professional community, and pet owners. Fear Free works to provide education on emotional well-being, enrichment, and the reduction of fear, anxiety, and stress in pets.
Click the links below to review some helpful Fear Free resources for your home:
The Fredericksburg Regional SPCA is a non-profit, lifesaving humane organization dedicated to the principle that every life is unique and worthy of protection. As a local leader in humane care and education, the Fredericksburg SPCA’s mission is to tackle the problem of pet overpopulation through education, adoption, rehabilitation and spay/neuter. The organization saves the lives of many homeless animals each year and cares for approximately 225 cats and dogs daily.
The Friends of Richmond K9 was created as a 501(c)(3) not-for-profit foundation to raise awareness of police K9s and their activities/accomplishments, foster community support of police dogs and K9 officers and help meet the needs of retired active-duty police dogs.
Pets are members of the family, and losing them can cause the same intense feelings of grief. The following are a few pet loss websites and support groups to help you and your family cope with the emotions and decisions of this difficult time.
National Pet Loss Hotlines
Richmond Animal Care & Control (RACC) was established as the first city pound June 5, 1902 and since then it has served as the only open admission public shelter in the City of Richmond. RACC provides humane care for more than 3,000 stray, injured, abused and relinquished pets a year that require immediate care. As an open admission shelter, RACC takes in every animal in need in the City of Richmond, including animals that are severely injured or behaviorally unsound. RACC believes that every life is worth trying to save and we are committed to putting work behind those words.
Virginia Veterinary Centers has partnered with the Richmond Animal Care & Control to provide after-hours emergency and critical care to the stray animals of Richmond.
The Richmond SPCA, founded in 1891, is a non-profit, no-kill humane organization dedicated to the principle that every life is precious. They are a national leader in humane care and education, having developed numerous lifesaving programs and services including those dedicated to adoption, rehabilitation, sterilization and education. They save the lives of more than 4,000 homeless animals each year and care for about 350 cats and dogs daily.
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